Sharraxaadda

The city is closing tickets with the following message. It's not fixing the original complaint and it's not telling us what the new system is we're supposed to use to rereport the problem?
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Closed DPS (Verified Official)

We apologize for the delay in responding to this request. We have a new system in place, which will allow us to respond to such requests in a more timely fashion. If this problem persists, please Reopen it for us to address